1. General Information
At the Institute for Physical Medicine, Rehabilitation and Rheumatology “Dr Simo Milošević” A.D. Igalo, we respect your privacy and carefully safeguard your personal data. This Privacy Policy explains how we collect, use, process, and protect the personal data of users who visit our website.
2. The data controller is:
- Institute for Physical Medicine, Rehabilitation and Rheumatology “Dr Simo Milošević” A.D. Igalo (hereinafter: Institute Igalo)
- Address: Sava Ilića 5, 85347, Igalo, Herceg Novi, Montenegro
- Tax ID (PIB): 02008386
The processing of personal data is carried out in accordance with the Law on Personal Data Protection of Montenegro and other applicable regulations governing this field in Montenegro, as well as with the EU General Data Protection Regulation (GDPR).
The purpose of this policy is to provide users with transparent information about the collection, processing, and protection of their data.
3. Processing of Personal Data
3.1. Statement on the Protection, Collection and Use of Personal Data
Institute Igalo is committed to protecting customers’ personal data by collecting only the necessary, basic information about customers/users required to fulfill our obligations. We inform customers about how their data is used and regularly provide them with the option to decide on the use of their data, including the possibility to choose whether or not their name will be removed from lists used for marketing campaigns.
3.2. Types of Data We Collect
Through our website, we may collect the following data voluntarily provided by users:
- full name
- email address
- phone number
- company or organization name
- content of the message or inquiry
- other information provided via contact forms or email communication
Access to the data is granted exclusively to authorized personnel of Institute Igalo, with strict confidentiality obligations. The data is used solely for the technical functioning of the website and improvement of service quality.
3.3. Purpose of Data Processing
Personal data may be used for the following purposes:
- responding to user inquiries
- processing reservations or service requests
- communication with users
- ensuring payment processing
- direct marketing purposes
- improving service quality and website content
- compliance with legal obligations
3.4. Legal Basis for Processing
The processing of personal data is based on:
- user consent
- performance of a contract or user request
- compliance with legal obligations
- legitimate interest of the controller, provided such interest does not override the rights and freedoms of the user
3.5. Data Protection and Security
To protect personal and confidential data, we apply appropriate technical and organizational security measures, including:
- access control to information systems
- access to data only by authorized persons
- protection of server infrastructure
- use of secure communication protocols (HTTPS)
- protection against unauthorized access, loss, or misuse of data
All information is treated as confidential and used exclusively for the purposes for which it was collected.
3.6. Data Retention Period
Personal data is retained only for as long as necessary to fulfill the purpose of processing or as required by applicable law.
After this period, the data is deleted.
3.7. User Rights
Users whose data is processed have the right to:
- obtain information about the processing of their data
- request access to their data
- request correction of inaccurate data
- request deletion of data where conditions are met
- restrict the processing of data
- object to data processing
In case of violation of rights, users may file a complaint with the competent data protection authority.
3.8. Statement on the Protection of Personal Data Transmission
The protection of personal data is ensured in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and its implementation.
Monri WSPay kao izvršitelj provođenja autorizacije i naplate kreditnih kartica postupa s ličnim podacima u svojstvu izvršitelja obrade te sa ličnim podacima postupa u skladu sa Opštom uredbom o zaštiti podataka Evropskog parlamenta i Vijeća broj 2016/679 te prema strogim pravilima PCI DSS L1 regulative o zaštititi upisa i prijenosa podataka.
4. Cookies
Our website may use cookies to improve website functionality and enhance user experience.
Cookies are small text files stored on the user’s device.
Users may configure their web browser at any time to refuse or delete cookies.
5. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy in order to comply with legal requirements or improve data protection.
All changes will be published on this page.
6. Contact
For any questions regarding personal data protection, you may contact us using the contact information available on our website.
7. Transparency
For any questions regarding personal data protection, you may contact us using the contact information available on our website. For any questions regarding personal data protection, you may contact us using the contact information available on our website.
8. Statement on the Use of Monri WSPay
Institute Igalo uses Monri WSPay for online payments.
Monri WSPay is a secure online payment system that enables real-time payments using credit and debit cards, as well as other payment methods. Monri WSPay ensures both the customer and the merchant secure entry and transmission of card data, as confirmed by its PCI DSS certification. Monri WSPay uses an SSL certificate with 256-bit encryption and the TLS 1.2 cryptographic protocol, representing the highest standards of protection for data entry and transmission.